- A member firm must continually strive to improve its professional practice through formal, effective means – including internal review by supervisors (or peers) as well as client satisfaction surveys during and at the conclusion of the client's campaign.
- A member firm that engages in research is encouraged to communicate the results to other member firms if the results are judged to be of professional value. Further, a researching member is responsible for reporting results in a manner that minimizes the possibility of misleading information. Consequently, explicit mention should be made of all variables and conditions that might have affected the interpretation of the data.
- The acceptance of membership implies that the member firm is in agreement with the general policies, principles and ethics of the IACCF. If, despite concerted efforts, the member firm cannot reach agreement with the Association as to acceptable ethical standards of conduct, the affiliation will be terminated.
- When a member firm possesses information that raises doubt as to the ethical behavior of another career development firm (whether an IACCF member or not), the member firm must take action to rectify such a condition. Such action shall follow the procedures established by the IACCF.
- A member firm will agree to provide advisory services, in agreement with its own consulting practices, to the eligible clients of any member firm that ceases doing business before the full scope of services contracted-for has been provided. These services will be offered at no additional cost to the client.
- When a member firm advertises its services, that member must accurately inform the public (in a professional manner) when referring to the nature of services provided.
- When information is imported to the public by the staff of a member firm, that member has the responsibility of ensuring that the content is accurate, unbiased, objective and factual.
- A member firm will neither claim nor imply professional abilities or qualifications exceeding those actually possessed by the firm and will agree to be responsible for correcting any such misrepresentation made by its staff.
- A member firm must fully inform its professional staff of the firm's goals and programs.
- A member firm takes responsibility for development of its staff. The member firm must select competent persons for staff, and assign responsibilities compatible with each staff member's skill and experience. Staff members using assessment testing must have received adequate training in their interpretation.
- A member firm is encouraged to ensure staff participation in the educational programs established by the IACCF
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- A member firm is obligated to keep confidential the names of all clients, the consulting relationship, and the information resulting therefrom. The staff consultant is responsible for the client file, and revelation to others of consulting material may occur only upon consent of the client.
- In the career consulting relationship, the firm must see that the staff consultant maintains respect for the client and does not engage in any activity that compromises the professional relationship between consultant and client.
- If a staff member is determined to be and/or unable to be of professional assistance to a client, the member firm must change the consulting relationship. If a staff member feels that another staff member might be of professional assistance, then with the permission of the client, a transfer may be made. If the client declines the suggested transfer, the firm is not obligated to continue the service.
- Test results constitute one of a variety of pertinent sources of information for career evaluation and consultant decisions. In selecting tests for use, the member firm must carefully consider the validity and reliability of the test(s), since general validity and reliability may be questioned ethically and legally.
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